Shipping Policy

At DESI TORQUE, we are committed to delivering your order as quickly and efficiently as possible. We work with some of the leading shipping partners in India, including Amazon Shipping, Delhivery, Ecom Express, EKart, XpressBees, and more to ensure that your order is delivered to you safely and on time.

Order Processing:
We typically dispatch orders within 1-2 business days of receiving them. Once your order has been dispatched, you will receive a tracking number via email and WhatsApp which you can use to track your order. Customers can also view their order status in the “My Account → Orders” section on our website.

Delivery Time:
Orders are usually dispatched within 1-2 days. Delivery typically takes 2-7 days depending on your location. Please note that in exceptional cases, delivery may be slightly delayed due to unforeseen circumstances.

Order Tracking:
You can track your order through WhatsApp, our website’s “My Account” section, or via email at [email protected]. We will provide you with all the necessary information to track your order, including the courier company’s name, tracking number, and estimated delivery date.

Dispatch Location:
All orders are dispatched from our warehouse located in Plot No E 94, Sec 2, Bawana DSIDC, Delhi-110039.

Delivery Area:
We ship all over India, including remote locations. If you have any questions about shipping to your location, please contact us at [email protected].

Please note that the delivery times listed above are estimates only and are not guaranteed. While we make every effort to deliver your order on time, we cannot be held responsible for delays caused by our shipping partners or other factors beyond our control.

Partial Cash on Delivery

Partial Cash on Delivery (COD)

We offer Partial Cash on Delivery on select orders to reduce order cancellations and ensure faster processing.

Customers are required to pay a small advance amount to confirm the order. The remaining balance is payable at the time of delivery.

A nominal processing fee is included for Partial COD orders to cover courier handling costs.

Please Note:

  • The advance amount is non-refundable if the order is rejected at delivery, remains undelivered due to customer unavailability, or is cancelled after dispatch.
  • This policy helps us prevent fraudulent orders and maintain efficient service for genuine customers.

Cancellation Policy

We understand that sometimes you may need to cancel an order that you have placed with us. We strive to make our cancellation process as easy and straightforward as possible. Please read our cancellation policy below:

Order Cancellation
You may cancel your order before it has been dispatched from our warehouse. To cancel an order, please contact our customer support team at [email protected] with your order details.

Cancellation Request Acceptance
We will wait for 24 hours to accept the cancellation request. If you cancel your cancellation request before 24 hours, your request will be accepted. However, if you request to cancel the cancellation request after 24 hours, only a fresh order can be placed and the courier charges will be deducted from the cancelled order.

Cancellation After Dispatch
If you wish to cancel an order after it has been dispatched from our warehouse, we may still be able to cancel the order. However, shipping charges (both forward and reverse) will be deducted from the refund amount.

Refund Process
If you cancel your order before dispatch, we will issue a full refund to the original payment method within 2 business days. If you cancel your order after dispatch and the cancellation is successful, we will issue a refund minus the shipping charges within 2 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment method.

Communication
We will communicate with you throughout the cancellation process to ensure that you are informed of the status of your cancellation and any applicable refund. If you have any questions or concerns about the cancellation process, please do not hesitate to contact our customer support team.

If you have any questions or concerns about shipping, please contact us at [email protected].