Desi Torque™ – Refund Policy

1. Refund Method

  • Approved refunds will be processed via the original payment method (Credit Card, UPI, Net Banking, etc.).
  • In some cases, we may request your UPI ID or bank account details for manual transfer of the refund amount.

2. Processing Time

  • Refunds will be initiated within 2–3 business days after receiving and verifying the returned product.
  • Depending on your bank/payment provider, it may take additional time to reflect in your account.

3. Shipping Charges

  • If the customer returns the product using any courier other than India Post, reverse shipping charges will not be refundable.

4. Replacement Option

  • If eligible, customers can opt for a replacement instead of a refund (subject to stock availability).

5. Undeliverable Orders

  • If an order is returned to us due to an incorrect/incomplete address, repeated delivery attempts failure, or refusal to accept delivery, we will refund the order amount after deducting forward and reverse courier charges.